BurnGutierrez.Com at ‘Entrepreneur Talks’ on May 14, 2014

BurnGutierrez.Com has been invited to take part as media/blog partner of Entrepreneur Magazine Philippines’ “Entrepreneur Talks” happening on (Wednesday) at the Piazza Privato, 6th Floor of the Privato Hotel along Shaw Boulevard, Pasig City.

I believe this is the local version of Entrepreneur Magazine’s ‘Trep Talks” where listeners and viewers are taken into the millionaire minds of the most intriguing entrepreneurs and creators of some of the most successful companies today.

Here’s Summit Media’s official press release of the event. You can also join! 🙂 Continue reading BurnGutierrez.Com at ‘Entrepreneur Talks’ on May 14, 2014

Putting Service at the Center of Being a Call Center Agent

I never had a full time work as call center agent but I have been involved in a BPO (business process outsourcing) sector for several years. My wife was also a call center agent and a customer service executive for the most part of her short but meaningful professional life.

In both occasions, we have learned the importance of knowing how to serve your customer best.

Being a call center agent means being the voice behind a company. As such, all call center agents should have a strong commitment to providing topnotch customer service. Continue reading Putting Service at the Center of Being a Call Center Agent