I never had a full time work as call center agent but I have been involved in a BPO (business process outsourcing) sector for several years. My wife was also a call center agent and a customer service executive for the most part of her short but meaningful professional life.
In both occasions, we have learned the importance of knowing how to serve your customer best.
Being a call center agent means being the voice behind a company. As such, all call center agents should have a strong commitment to providing topnotch customer service. Continue reading Putting Service at the Center of Being a Call Center Agent