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Putting Service at the Center of Being a Call Center Agent

I never had a full time work as call center agent but I have been involved in a BPO (business process outsourcing) sector for several years. My wife was also a call center agent and a customer service executive for the most part of her short but meaningful professional life.

In both occasions, we have learned the importance of knowing how to serve your customer best.

Being a call center agent means being the voice behind a company. As such, all call center agents should have a strong commitment to providing topnotch customer service. Continue reading Putting Service at the Center of Being a Call Center Agent

Best Starts with Dad

Society honors mothers as the ones responsible for the nourishment of their kids. She carries the image of the one who cradles a child in her loving arms.

But many may be forgetting, if not ignoring, the fact that fathers play similar important roles as mothers by being the ones who guide their children as they grow by teaching them certain skills: riding a bike to fixing a light bulb to using a fishing rod to even driving a car. He also usually inspires the children to save money.

Fathers also partner with their spouses in making household decisions. He shows his ability to provide the means for continued nourishment and to protect his children. Continue reading Best Starts with Dad